Solution Improvement Manager

A recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!

At Wayspring, we are committed to furthering our value of Equity & Inclusion throughout our recruiting practices. We seek diversity of background and opinion, as we think these attributes improve the performance of our company and are the right thing to do for our communities. We recognize and remove barriers to success within our company and communities. We seek to build a recruiting process that is inclusive and fosters diversity.

Overview of the Solution Improvement Manager

The Manager of Solution Improvement is responsible for driving efforts to make rapid improvements to the performance of Wayspring’s Recovery and SUD Home solutions. Wayspring is growing rapidly and needs a leader who can work across departments to improve the results of our business by finding initiatives that can rapidly improve our key performance indicators.

Responsibilities of the Solution Improvement Manager

  • Collaborate with Clinical Operations, Health Services, Member Outreach, and Market Operations to advance opportunities to accelerate performance using a customer-first approach
  • Seek and identify areas for continuous improvement and support change management activities
  • Develop and execute solution improvement projects including design and implementation of strategic initiatives
  • Conduct field observations, analysis, and data-driven approaches to design solution enhancements
  • Work with Health Services and Clinical Operations to pilot acceleration initiatives and complete scaled rollout of successful pilot initiatives to all markets
  • Work closely with and provide direction to analytics to run analyses and create automated reports where necessary for the operations team to utilize
  • Collaborate with IT, analytics, Health Services, or other necessary departments to activate client-specific customizations
  • Serve as project manager for solution improvements including the development of workflows, scripting, and playbooks
  • Contribute to projects that will improve SUD Home/Recovery Operations KPIs and SUD Home/Recovery Operations Savings KPIs contributing to the business case.
  • Serve as liaison between Health Services and cross-functional departments
  • Perform other duties as required, assigned, or requested
  • Adhere to Wayspring’s information security and privacy requirements


  • 5-7 years of experience in management consulting, operations improvement, and/or solution development in healthcare services.
  • Excellent written, computer, presentation, and oral communication skills
  • Bachelor’s degree
  • Demonstrated program management skills
  • Excellent verbal and written communication skills; demonstrated ability to effectively communicate with all levels of employees in the organization
  • Strong analytical, math, and problem-solving skills
  • Ability to work in a fast-paced environment and multi-task
  • Proficiency in Microsoft Office applications
  • Up to 10% travel required


Company and Benefit Summary

Wayspring has reimagined substance use disorder treatment. We provide individualized care, delivered with a peer-centered approach. We focus on making sure patients have their basic needs met, like access to care, economic stability, and connection to relationships and community. Then we help each person find their own way to wellness.

  • Hybrid In-Office/WFH options for the Nashville Office – other markets are fully remote!
  • Medical, Dental, and Vision Insurance Options
  • Company funded HSA
  • Monthly Gym Allowance
  • Paid parental leave – all parents included!
  • Company-paid short term disability, long term disability, and life insurance
  • Generous 401k match
  • Premium Employee Assistance Program, inclusive of counseling sessions
  • Company Contributions to Future Minded Savings (think 529, HSA, Student Loan Reimbursement, and Emergency savings fund)
  • Generous PTO package (accrual policy based on years of service) and an additional 10 paid company holidays

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